Terms & Conditions

CHANGE OF MIND POLICY
For your extra peace of mind all purchases are covered by our 14 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to us, accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund - no hassles, for your total peace of mind.

PRICES & VAT
All prices displayed are in £'s sterling and include VAT at 20%.

PAYMENT
Payment can be made securely using one of the following methods: MasterCard / Visa / Switch / Solo / Delta. We do not accept cash through the post and ‘SUTTERTON CARAVANS LTD' will not be held responsible for any losses.

GUARANTEE
All our products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item.

STOCK LEVELS
Although we aim to hold all items in stock there are times when a product is more popular than we expected. If this happens we shall inform you of any delay and you will receive notification of an alternative delivery date. There are also times when our suppliers are experiencing difficulties with popular items, again, if this happens you will receive notification of an alternative product, expected delivery date or a full refund.

FAULTY/DAMAGED GOODS
All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, we must be advised within 48 hours of receipt. Replacements/Refunds will be sent on receipt of faulty item.